As we welcome new members of the cooperative, we help them fully understand their benefits, obligations and rights by conducting a membership seminar through its Member Services Division. This one hour session happens in all PALECO offices weekly wherein requirements for electric service and frequently-asked questions are also discussed to ensure they are equipped with the right information through online platform and face to face. In 2022, a total of 4,876 would be members in the main office and area offices in the Municipalities were catered paving way to success of this initiative despite the roadblocks brought about by the pandemic.

Republic Act 11361, also known as the Anti-Obstruction of Power Line Act is one of the topics being discussed during the Barangay Informational Meeting highlighting the shared accountability on fulfilling the intention of the act. The BIM revolves around discussing important information of the Cooperative.

In the last year, our Cooperative facilitated 10 informational meetings scattered in the barangays of Roxas, Quezon, Narra, Palawan and Puerto Princesa City.

One of the easiest ways to make it point that our MCOs area in the loop, we distribute newsletters, pamphlets, brochures, notices, and other printed materials that contains recent policies, activities, and power rate adjustments. In the last year, the cooperative has published 20,000 copies of Ig Masanag, our very own publication, and 5,000 copies of PALECO brochure.

Electric cooperatives are mandated to organize, educate, and ensure the involvement of member-customer-owners (MCOs) in the cooperative. As of 2022, PALECO was able to organize at total of 101 Barangay Member-Customer-Owners Organizations (BMCOOs) and has federated four (4) districts. For the 1st Quarter of 2023, 20 BMCOOs were established with one (1) district federated. PALECO will continue to organize members in our franchise area.

Electric cooperatives are mandated to organize, educate, and ensure the involvement of member-customer-owners (MCOs) in the cooperative. As of 2022, PALECO was able to organize at total of 101 Barangay Member-Customer-Owners Organizations (BMCOOs) and has federated four (4) districts. For the 1st Quarter of 2023, 20 BMCOOs were established with one (1) district federated. PALECO will continue to organize members in our franchise area.

Every Saturday our program dubbed as ‘Oras ng PALECO’ is simultaneously airs at DYSP Super Radio and Radio Bandera Network (also aired in their relay stations at Narra, Quezon, Rizal, Brooke’s Point, Bataraza, Roxas and Cuyo) radio stations from 10:30AM – 11:30AM. This platform serves as an avenue for updates, important announcements and source of news of MCOs who are not digitally-inclined. That being said, traditional media is still believed as effective as social media especially to those who are situated in the far-flung areas.

Press Conferences play a vital role in disseminating information and project updates to our consumers. During this interactive forum, the management provides information on the status of operations. It is evident that having media mileage is effective in ensuring that we communicate with our MCOs and they stay informed of our decisions.

Collaboration being one of the things we relentlessly aim, we diligently hold regular meetings with our providers such as Delta P, Palawan Power Generation Inc., DMCI Power Corporation, and National Power Corporation. The objective of this initiative is to open a discussion and exchange of ideas, improve status quo, assess performance and come up with resolution to better the service being provided. This event also allows our power providers respond to issues and queries, should there be any, while being able to share their performance as well.

To help strengthen the role of the member-consumer-owners (MCOs) of PALECO as important players in the electrification program, nine (9) sectoral representatives from each district of the cooperative were appointed as members of the District Electrification Committee.

They aid the cooperative in providing a pool of individuals that will actively work with the organization in various ways. They are utilized as information channels in the dissemination of the EC programs and policies and serve as effective catalyst in harnessing MCO efforts in support of activities contributing to the improvement of PALECO’s operations.

Every Annual General Assembly Meeting, souvenir programs featuring the accomplishments and status of operation of PALECO are distributed to all attendees.

As we pivot to today’s technological era, we heavily rely on digital platforms to sustain a seamless operations. PALECO maintains its official e-mail, website, and Facebook account to reach our member-customer-owners.

Our cooperative may be reached through the following: info.paleco@gmail.com, www.paleco.net, and www.facebook.com/palawanelectriccoop.

Updates on PALECO’s operations and information about the cooperative may be found on our website and Facebook account. Taking advantage of the accessibility of these platforms has worked wonders for our MCOs.

A faster way to cascade information is thru SMS, therefore PALECO maintained and is continuously upgrading the reach of its text blast initiative. Registered MCOs are bound to receive power interruption schedule/updates, activities and invitation at their fingertips.

As part of the efforts in maximizing this channel, we are to launch getting your bill via SMS as well; keeping the cooperative’s promise to attain total customer satisfaction.